The ideal **Patient Advocate **is someone who strives to be empathetic and passionate in their work with patients while accomplishing their objectives for the success of the business.
**QUALIFICATIONS**:
- Must possess a **college degree in any field**
- Must have at least 1 year of experience in BPO industry (any account)
- Experience with outbound calls preferred
- Ability to multitask in a fast-paced environment
- Detail orientated and strong data entry skills
- Excellent verbal and written communication skills
- Proficient in MS Outlook, Word and Excel and general computer literacy, working with dual screens
- Time management and strong organizational skills required
- Willing to work any assigned shift during a work week in Mandaluyong City
**PRIMARY DUTIES AND RESPONSIBILITIES**:
- Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met
- Ensure you have all the necessary information (address, phone number, etc.)
needed to schedule the appointment.
If missing information, you will follow a designated workflow to attempt to locate the information
- Schedule an appointment with a Physical Therapy provider and keep the patient posted on the status
- Complete special projects or tasks as assigned by the supervisor
- Provide the best customer service to all callers
- Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations
- Comply with HIPAA and URAC guidelines
**BENEFITS**
- Salary package up to Php 35,000/month (depending on work experience)
- HMO Coverage up to Php 250,000 maximum benefit limit
- Excellent work culture
- Huge opportunity for growth with a leading US provider of Managed Physical Medicine with a growing presence in the Philippines
**Salary**: Php32,000.00 - Php35,000.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Paid training
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)
