Panel Experience Lead (Evidera)

**Panel Experience Lead (Evidera)**

**Position Overview and Key goals**:
This position is accountable for high level of satisfaction with PPD engagement for our global healthcare provider (HCP) Panel.
These activities include: HCP Panel recruitment strategy that drives representativeness and high customer satisfaction, high panel satisfaction/experience, Panel retention/Loyalty program, Panel performance on interview and survey completion targets, and management and oversight of agencies used in select markets.
This role will be co-located in one of the major hubs for fieldwork (currently Bacolod, PHP and Ubatuba, Brazil) or can be remote.
**Essential Functions and Responsibilities (other duties may be assigned)**:

- Oversee the overall operational excellence for Panel management
- Accountable for the line management of employees across multiple regions.
Effectively recruits, inducts and retains staff.
- Provides ongoing coaching and feedback including formal performance appraisals, development plans and career coaching.
- Responsible for proposing salary and bonus recommendations and supporting recommendations with appropriate documentation.
- Evaluates panel counts, run and confirm feasibility on assigned projects and provide fieldwork analysis on a project basis
- Oversees overall budgeting/forecasting to include creative input as to shifting of resources, allocations etc.
to respond to a change in scope of personnel requirements to stay within project budget.
- Oversees the development and implementation of systems and tools to continually improve efficiency of all activities supporting and facilitating process improvements, KPI reports of the panel, contact search and contact centers, launch activities, etc.
- Manage outside research vendors: negotiate pricing, collect cost estimates, coordinate and manage recruiting efforts for assigned research projects.
Selects and monitors fieldwork agencies, ensuring data quality.
- Develop and supervise panelist loyalty campaigns
- Facilitates communications and cross training between Brazil and Philippines teams
- Communicates with panelist(s) regularly to build loyalty and obtain feedback on performance to date.
- Responsible for selecting and monitoring fieldwork agencies, ensuring data quality
- Collaborates with peers and other functional group leads to develop and manage effective development and maintenance of panel database, support customer service, and contact center operations
- Directs the business strategy for the department, focusing on technical capabilities and innovation.
- Provides objective assessment of project and program status, including risk assessment and mitigation.
**Education, Professional Skills & Experience**:

- BS or BA degree, or equivalent experience required; advanced degree such as MA, MS or MBA a plus.
- Minimum of 15 years of experience within the life sciences, biopharma, medical device, contract research or consulting industries.
- 7+ years of management responsibility
- Fluent in written and spoken English.
**Personal **Skills & Competencies**:

- Accountable for the line management of project managers and senior project managers.
Effectively recruits, inducts and retains staff.
Provides ongoing coaching and feedback including formal performance appraisals, development plans and career coaching.
Responsible for proposing salary and bonus recommendations and supporting recommendations with appropriate documentation.
- Evaluates panel counts, run and confirm feasibility on assigned projects and provide fieldwork analysis on a project basis
- Manages the overall budgeting activity of the groups - annual and long-range forecast
- Provides VP RWDS and peers with KPI reports of the panel, contact search and contact centers, launch activities, etc.
- Manage outside research vendors: negotiate pricing, collect cost estimates, coordinate and manage recruiting efforts for assigned research projects.
Selects and monitors fieldwork agencies, ensuring data quality.
- Develop and supervise panelist loyalty campaigns
- Facilitates communications and cross training between Brazil and Philippines teams
- Communicates with panelist(s) regularly to build loyalty and obtain feedback on performance to date.
Proactively identifies unusual or significant problems encountered during the course of a survey and proposes strategies for preventing or correcting significant problems.
- Responsible for selecting and monitoring fieldwork agencies, ensuring data quality
- Collaborates with peers and other functional group leads to develop and manage effective development and maintenance of panel database, support customer service, and contact center operations

**_Management Role: _**

Directs through lower management levels.
Has responsibility for managing a function that includes multiple related departments.
May manage employees across multiple regions.
**Working Conditions and Environment**:

- Work is performed in an office environment with e