The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.As a OTC Analyst you'll be able to do the following tasks/function:Manage assigned AR portfolioPerform collection tasks based on prescribed Collection tactics defined in the system/tool.Respond to inquiries from internal and external customersDo a reconciliation of accounts or research on disputed AR
Coordinate resolution of customer disputesPrepare or update Desktop Procedures (DTP)Required Expertise:Good working knowledge of Accounts Receivables (AR)Good understanding of Business to Business (B2B) collections concepts.
Ability to manage volume of accounts and work independently.Ability to prioritize tasks, manage multiple priorities and tight deadlinesGood relationship-building skills and should be a Team PlayerProficient in using MS Excel.
Good communication skills, both in spoken and in written English, and has neutral accentRequired Education:Bachelor's Degree in Finance, Accounting or other Business-related course At least 1 yr. experience in collecting from corporate customers
Knowledge of various collection techniques is requiredKnowledge of SAP or any collection tool will be an advantage
Experience in Customer Service/AR support or handling customer inquiries will be an advantageIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.What matters to you when you’re looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.For additional information about location requirements, please discuss with the recruiter following submission of your application.IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
