Position Description:
Ops Specialist-CA Income: is responsible for the global processing, balancing and reconciling of custody positions related to dividend interest payments. Activities include instruction receipt and authentication, entry instruction and verification (dual controls).
Responsibilities:
Collects global client’s dividend and interest Income payments
Verify information by validating payment advice received from local market against client receivable
Attempt resolution of client entitlement issue internally
Makes decision to repair or to contact sub-custodian or depository for resolution
Escalate issue to manager when necessary
Communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure.
Generate custody/operations related systems reports in support of daily, weekly and monthly management reporting
Repair and resolve discrepancies in a timely and accurate manner keeping client informed
Identify trends in payment repair including event level, sub-custody level and or market lever repairs
Contribute to Division/ Firm process improvement activities through improvement of STP (straight through processing)
Acquire and maintain knowledge of Division goals and business objectives; perform activities that support these goals
Acquire understanding of full scope of Division and how specific function impacts the firm
Repair and resolve discrepancies that impact client servicing in a timely and accurate manner
Assist in activities that support the measurement of Client Service Standards
Communicate professionally and constructively to effectively resolve all repairs with client payments in a timely and accurately manner.
Qualifications:
BA/BS degree or equivalent work experience.
Demonstrated PC skills.
Ability to identify, escalate and resolve a problem.
Ability to communicate professionally through effective verbal and written skills.
Ability to manage time efficiently and effectively.
Organizational skills and detail-oriented.
Ability to multi-task.
Ability to work in a team environment.
Ability to meet deadlines and work under pressure.
Effectively utilize BBH's internal systems to support client servicing deliverables
Computer literate - MS Suite of products - Excel, Powerpoint, Word
Internet knowledge
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.
Full time
Boston
