Operations Team Leader - Client On-Boarding (Day Shift)

Operations Team Leader - Client On-Boarding (Day Shift)

American Express

Operations Team Leader - Client On-Boarding (Day Shift)

Details of the offer

Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.
We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
Operations Team Leader (Client On-Boarding)
Your experience meets a world of opportunity.
ICT Award’s Best Global In-House Center Company for 2017, 2018, and 2019
J.D. Power’s ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S.
Ranked 9th on the 2020 Fortune 100 Best Companies to Work For
The best Global In-House Center in the Philippines is looking for top-notchClient On-Boarding Team Leaderto join our team!
You don’t need a cape to be a crime-fighter! This amazing career can be yours at American Express – and in theDAY SHIFT!
The Client On-Boarding (COB) Centre of Excellence plays a critical role in the on-boarding of new business and corporate customers across all regulated lines of business in Australia, New Zealand, Hong Kong and Singapore
. This dynamic team is core to American Express’s effective anti-money laundering/counter terrorism financing (AML/CTF) program. The team has large scale responsibility for ensuring all new business and corporate applications meet American Express’s external regulatory obligations as well as internal policy and procedure requirements.
Your role is to ensure the right level of leadership support and strategic direction is provided to team members to meet highly complex regulatory and business goals whilst also enabling the future growth plans of the business units the team supports.
The team also plays an important role in driving innovation and change through the new customer application journey and the successful applicant will have a unique opportunity to provide thought leadership and leverage best practice across all lines of business across markets to transform the customer experience.
Leading a highly qualified team of Onboarding Analysts providing necessary direction, escalation, coaching and career development

Effective internal stakeholder management of large, diverse sales teams and support functions (e.g. New Accounts)

Drive business metrics (e.g. Onboarding cycle times)

Ensure adherence to Onboarding Service Level Agreements (SLA’s)

Ensure compliance for all policies and processes

Drive colleague engagement

Producing and analyzing management reporting relating to the Onboarding process

Highlight business risks and identify areas of opportunity

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Minimum Qualifications
AML KYC / fraud knowledge anADVANTAGE

Coaching and mentoring experience for at least 2 years– ability to provide guidance and feedback to 10-15 team members to drive performance and foster personal developmentREQUIRED

Experience in corporate financial services anADVANTAGE

Decision-making skills

Organizational and time-management skills

Change management and communication skills

Analytical skills and strong attention to detail

Results driven, and customer orientated

Confidence in decision making and practical application of the risk-based approach

Tertiary education level qualification anADVANTAGE

Here are some perks you can enjoy with us!
Exposure to international stakeholders

Opportunity to work in a culture of high level of independence

Career development – we nurture extraordinary talent & enable growth

Culture of recognition – praise, rewards and celebration!

HMO coverage for you from Day 1 and your qualified dependents within your first month

Life Insurance and Critical Illness benefit (over and above HMO)

Retirement Benefit – grow with us!

Attractive leave options, fun and exciting on-site facilities (fitness studio, gym with instructor, mother’s room and our Karaoke room)


Application Process
Once screened and invited by the Talent Acquisition team, expect at least 1-2 virtual (Webex) interviews to happen after. The interview will be conducted by our COB Senior Leaders.
ReqID: 20004564
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 18, 2020, 5:49:45 AM

Source: Jora


  • Sales / Trade Representative - Sales


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