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Operations Manager

Operations Manager
Company:

Appen



Job Function:

Management

Details of the offer

Overview
About Appen
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Responsibilities
Follows directives of Director, Secured Facility and Operations

Collaborates and cooperates with other functional areas including; Human Resources,IT, Finance, Facilities, Project Management team

Provide leadership, direction, support and career development to Team Managers in a manner consistent with Appen Core values and Business Initiatives

Train, motivate and coach the Team Managers on the essential skills to meet targets set by projects

Able to do analysis and RCA's based on projects assigned to drive performance, efficiencies, and productivity

Understands the ins and outs of performance Management and able to implement

Appropriately prioritize team goals and individual goals to effectively achieve business objectives

Communicates frequently and openly, to motivate team members to achieve project goals

Actively seeks input from team members who will be impacted by any changes to existing operations

Provides rewards and recognition for top performers

Continually seeks opportunities to improve overall performance, critical metrics that matter, and value add initiated actions.

Ensure that team member, client goals, are exceeded/met on a monthly basis

Collaborate with Capacity planner and Service Excellence/Innovation team to implement their recommendations for improving operational efficiencies

Collaborate with Human Resources to ensure that policies and procedures are consistently and fairly applied

Work with the Service Excellence and Innovation department to ensure consistency in quality work on Transription/Relevance/Data Collection and Annotation

Maintains an excellent working knowledge of the entire Projects assigned, with close relationships with stakeholders

Update and continuously develop knowledge on project management and operational performance to provide recommendations that improve the customer experience, employee satisfaction, and corporate performance

Develop and implement SOPs and relevant processes needed by operations.

Able to manage multiple projects on a highly matrixed environment

Financial Management on projects assigned is a priority

Demonstrates a commitment to achieve all goals and objectives

Demonstrates strong leaderhip presence within the center, in an engaging manner, and is approachable at all levels.

Maintains open door policy

Able to do presentations in front of stakeholders

Other duties as assigned

Qualifications and Experience
College Degree required

Minimum of 5-8 years call center experience required, with at least 2-3 years at Operations Manager level

Managed multiple programs at one time, on a multi skillset environment

Has done continous improvement projects on assigned programs


Source: Jora

Job Function:

Requirements

Operations Manager
Company:

Appen



Job Function:

Management

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