45830BR
Operations Manager 3
Operations
Manila
Philippines
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.
Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our
International Careers website.
About the Role
Responsible for the overall operational performance of one or more processes within EGS. Contributes to formulation of organization wide operational strategy and policy, may serve on LOB/ Organization wide tasks or project teams. Manage process and lead a team of approx 120 team members, and actively participate in projects/ process enhancements and encourage creative thinking amongst the team. A middle management role and also contributes to formulation of corporate-wide operations strategy and policy. Should be an industry expert and may serve on company-wide tasks or project teams that steer the company's operational direction.
Responsibilities:
Directly manage teams comprising Team Lead/ Supervisors/ and or Managers
Plan, execute and be responsible for people, process and other business goals
May interact and/or negotiate with senior level business partners in WF US and EGS
Decisions made at this level are critical and have potential impact towards the EGS & WF overall financial position
Flexibility to work in shifts, business travel (if required) & Open for lateral opportunities as per the business requirements
Take a lead role in developing and implementing best practices
Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures
Develop metrics to measure growth and performance of the department
Interface with India and stateside managers on production, quality and security guidelines
Conduct performance revieWS
Interpret complex data and create Business MIS
Should be able to provide direct guidance to the team members
Possess a proven track record of setting up the teams in operations
Focus on continuous improvement
Assistance on any Transitions
May lead complex cross-enterprise projects resulting in enterprise wide implementation
Support in process expansion, staffing and new hire training
Possess a good understanding of the QC process in the operations environment and the action
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Region
APAC
Location
Metro Manila
