**Job Qualifications**:
- Must high school graduate
- NO BPO experience required
- College Graduate No BPO experience Required
- Must have strong verbal and written English communication skills
- Can do onsite work in Bacolod
**Responsibilities**:
- Effectively manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
**Salary**: Php15,000.00 - Php19,000.00 per month
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Bacolod City, Negros Occidental: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call Center Representative: 1 year (preferred)
**Language**:
- English (preferred)