Customer Success Specialist

Job Description:
Provide frontline customer support to clients, partners and end-users Fully monitor live events and provide top-notch customer service via Zendesk – email, phone and chat support Liaise with clients and viewers before, during and after the events Identify any trending issues and use strong problem-solving skills to resolve or escalate the matter quickly and efficiently Validate the event set-up process Minimum Qualifications:
Degree in Computer Science/ E-commerce/ Business Studies/ Information Technology equivalent is preferred Must possess at least three (3) years’ experience in a support role Experience working with a Software as a Service (SaaS) platform preferred Experience working with the E-commerce, Media, Telecommunication or OTT industry is a big plus Experience with Zendesk or similar CRM for Chat and Email support Advanced PC skills in Microsoft Office Strong verbal and written English communication skills Must be willing to work in Bonifacio Global City, in a morning shift with a Friday to Tuesday schedule