Scrum Master - Digital Products & Customer Experience

Job Description:
Act as both coach and facilitator, a role that sits between the project and the customer. Help the agile squads perform at their highest level. This involves removing any impediments to progress, facilitating meetings, and doing things like working with the Product Owner to make sure the product backlog is in good shape and ready for the next sprint. Facilitate cross team coordination within the function, including daily/weekly Scrums and meetings in order to monitor sprint progress. Develop relevant metrics which will be used to monitor project progress and completion. Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem solving. Guide the team and organization on how to use Agile/Scrum practices and values to meet customer needs and how the team can get the most out of self-organization. Remove impediments and resolve conflict within the team and cross-functional team members, ensuring that roadblocks for project progress are removed. Assess the Scrum Maturity of the team and coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization. Provide assistance to product owner for managing backlogs. Minimum Qualifications:
Bachelor's Degree from IT or Business Management. 5 years solid experience in IT, telecommunications or E-Commerce industries doing product management or agile delivery. 3 years experience as Scrum Master leading an agile delivery team in the IT, telco or E-Commerce industries. Use of Agile development tools including Trello, Jira, Confluence Knowledge of Kan Ban practice. MS Visio or other tools used for UX flows, Sketch.