Sorry, the offer is not available,
but you can perform a new search or explore similar offers:

Representative I Customer Service - Hiring Immediately

We are looking to hire a proactive Representative I Customer Service to join our incredible team at City of Shakopee, MN in Quezon City. Growing your career ...


From City Of Shakopee, Mn - National Capital Region

Published 23 days ago

Client Relations Officer

Posted 3 days ago and deadline of application is on 30 Mar Recruiter was hiring 2 days ago Posted 3 days ago and deadline of application is on 30 Mar R...


From Medgrocer - National Capital Region

Published 23 days ago

Sr. Customer Success Account Manager

As a Customer Success Account Manager (CSAM) , you are the delivery leader in our account team and a strategic partner to our customers. You are responsible ...


From Microsoft Corporation - National Capital Region

Published 23 days ago

Representative Ii Technical Service

Emerson's 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us in...


From Emerson - National Capital Region

Published 23 days ago

Technical Support Representative

Technical Support Representative
Company:

Curogram


Details of the offer

1. Receive and file incoming customer service request tickets that come in through email/SMS/calls.
2. Resolve the customer issue and successfully close the CS tickets.
3. Ensure response time is less than the maximum allowed for CS tickets assigned to you.
4. Elevate the tickets that we don't have a guideline for to a Technical Support Manager.
5. Document customer issues that we don't have a guideline for it, discuss and resolve it with the responsible teams and get back to the customer once it is resolved.
6. When encountering situations that are not covered in the knowledge base, escalate it to the managers to prepare the right content.
7. Make sure the customer support tickets are properly tagged so the CS bottlenecks can be identified.
8. Call customers whose computers are offline and bring them back online.
9. Digitize medical forms via our tools.


Source: Gigajob

Job Function:

Requirements

Technical Support Representative
Company:

Curogram


Built at: 2024-03-29T04:50:35.687Z