Job Description:
Come Change the Travel Sector! ZEN Rooms, the game-changer startup in the hospitality industry, is searching for an IT Support Engineer to implement and create strategic ways to maximize profits for ZEN.
ABOUT ZEN Backed by Rocket Internet in 2015, we are on a mission to provide solutions to democratize travel in Southeast Asian, making it reliable and accessible to everyone. We partner with independent hotel owners to maximize their potential in technology, sales and operational efficiency, improving the quality and safety standards for travelers.
We have now grown to be the #1 hotel chain in the Philippines and have attained the highest customer satisfaction ratings in Southeast Asia in the budget hotel segment. We are backed by top-notch investors such as the #1 Korean travel group: Yanolja, leading telecommunication company Ooredoo, and Rocket Internet, the most successful emerging markets investor behind multi-billion dollar companies such as Lazada, Zalando, Groupon, Foodpanda and Jumia.
THE ZEN TRIBE We are a team of over 500 superstars constantly trying to better the hospitality industry. Our team is composed of resourceful and creative individuals from the best universities around the world. We are a young global team, averaging 24 years old, and coming from over 15 countries. Our offices are located in the Philippines, Indonesia, Malaysia, Thailand, and Singapore.
Each member of our team is constantly challenged to grow and take on responsibilities while being guided by great mentors. This is why career progression in the company is rapid for individuals, disregarding age, who are dynamic, proactive, and ambitious. We have created a very collaborative working environment where every individual is empowered to make a difference, regardless of hierarchy. Become part of a tribe that loves the hospitality industry, that cares about each other, and that changes the travelling experience of ZEN’s ever growing customer base.
About the Role As an IT/Software Support Engineer, you will be part of our tech centre in Manila, working with best-in-class colleagues in a dynamic environment. To succeed, you must demonstrate strong analytical, troubleshooting and problem-solving skills as well as attention to detail. You will also need to exercise strong communication, organizational and customer service skills. You will also need to exercise strong communication, organizational and customer service skills. The ability to work in teams, as well as independently, is also important.
Role and Responsibilities Working with the business to reproduce bugs they report and create tickets. Address customer concerns and issues regarding software operation Assist software developers to resolve technical issues during the software development process. Teach stakeholders how to use new features and products. Identify, record, document thoroughly and track bugs.
Minimum Qualifications:
What profile are we looking for? Academic and Work Experience More than a year of software support experience Experience working in an Agile/Scrum development process. Experience with Linux and SQL is an advanatage Mindset and Attitude Strong propensity for research and investigation Willingness to learn and grow and improve knowledge Self-motivated An ability to see individual tasks within the big picture Able to cope with managing multiple priorities Skill Set Good written and verbal communication
