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Job Description
Job Summary:
The MBPS Reports Analyst Intern is part of the DIS – Global Reporting Team, Digital Strategies Group under the Digital Information Services.
The MBPS Reports Analyst Intern is responsible for the generation, completion and management of MBPS teams' performance metrics reporting. They partner and coordinate with the full-time Reports Analyst in order to create the different business reports.
Key Accountabilities:
Provide daily, weekly, monthly and quarterly operations performance metrics reports in a timely manner with complete and accurate information.
Work together with the Reports Analysts to define the reporting and data requirements to produce timely internal or client deliverables.
Compile data from multiple data sources, reconcile conflicts and decompose high-level information into detailed information.
Maintain and update task trackers.
Put in effect or create audit processes that would further validate if data is precise.
Independently undertake projects of simple nature and ad-hoc reports as required.
Other duties and tasks as assigned by the immediate superior and/or the operations management.
Minimum Skills Requirement to Hire:
The candidate:
Must not have any attendance issues and have not received any disciplinary action.
Must be flexible to change shift as needed.
Must be willing to render overtime as necessary.
Must be amenable to work during Philippine holidays.
Must be open to work on weekends if there is an urgent need or emergency.
Bachelor’s degree in any field; preferably have at least 1 - 2 years’ relevant experience in the BPO industry.
Technical Skills:
Beginner MS Excel and Visual Basic experience (Pivot Tables & Charts, Macros).
Basic MS Access and MS SQL knowledge.
Intermediate experience pulling data or creating dashboards on 3rd party business intelligence) tools (data visualization) is a highly desirable skill but is not required.
Soft skills:
Effective English verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
Operative facilitation skills. Should be able to organize and facilitate group discussions.
Able to meet with clients, establish nature of problem, investigate evidence and work with team mates and immediate supervisor to establish solution/s.
Ability to coordinate tasks and work well with other team members.
Perform moderately complex business analysis to include trend analysis
Strong problem solving skills Has acute numerical, analytical skills
High level of precision, attention to detail and capacity to exercise flexibility.
Aptitude to learn quickly, multi task and adapt to fast paced dynamic environment.
Recognize high impact opportunities and drive immediate results.
Ability to work cross-functionally and coordinate among multiple departments
Ability to use judgment and assess reasonability of analysis.
Minimum Skills Requirements to Go-Live:
Product Specific Knowledge
Able to create/modify MS Excel performance trackers.
Able to create MS Excel dashboards using pivot tables, charts and basic VBA.
Able to transfer data into meaningful, professional and easy to understand formats for various audiences.
Able to manually generate accurate and complete reports from existing Qlikview dashboards in a timely manner.
Able to indicate major issues and troubleshoot minor issues in existing Qlikview dashboards and reports.
Process Specific Knowledge
Able to pass the required reports within the deadline with accuracy and completeness.
Able to have meaningful and results oriented discussion with operations management monthly.
Tools Specific Knowledge
MS Word 2010
MS Excel 2010
MS PowerPoint 2010
MS Publisher 2010
MS Outlook
Bizagi Modeler & Studio
MS SQL
Qlikview
If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of December 31, 2018, we had over $1.1 trillion (US$794 billion) in assets under management and administration, and in the previous 12 months we made $29.0 billion in payments to our customers.Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
