TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world’s most disruptive companies
We believe our Frontline employees come first, always. At TaskUs, leaders eat last––in other words, we expect you to put your line of direct reports before yourself. We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. That’s probably why we’re ranked 40th on Glassdoor’s 2019 “100 Best Places to Work” list.
A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, you’ve found it.
We exist to make the world’s best companies better. We aim to have fun while doing it.
What does a Vice President of People Operations (Human Resources) really do? Think of yourself as responsible for leading the Human Resources Operations functions for TaskUs in the Philippines and Southeast Asia region. Since our culture and our people are at the core of our business strategy, the future growth and health of our company rests on your ability to attract and retain the very best talent in the industry. Your role will be very strategic in driving growth and development, while having the Operational know-how to ideate process improvements and build an effective and high-performing Human Resource infrastructure - that is poised to support the success of our organization. So we need your full concentration because it’s time to imagine what it’s like being the Vice President of People Operations at TaskUs.
As the Lead for Human Resources and People, your role is expected to maximize e-NPS (employee Net Promoter Score), be capable of utilizing avante-garde techniques to engage and collaborate closely with teammates and leaders from cross-functional departments; able to deploy creative innovations and ideate continuous improvement processes - that create a positive employee experience - while adequately protecting the organization. You must have a holistic approach in developing and implementing growth and development capabilities (in close partnership with Recruitment and Learning Experience Leaders) - to hone our next generation of leaders, while creating a fair and transparent performance management system that rewards people who exceed expectations.
So, do you have what it takes to become a Vice President of People Operations?
Requirements:
We are looking for someone who can Lead our People Operations (Human Resources) Function in a manner that produces a positive Return on Investment. Your primary goal is to build a team of “A Players” to design, develop, deploy, and deliver strategic initiatives in your region. You must be able to assess and develop internal HR Operations capabilities and continue to build, enhance and sustain the very best culture in the industry.
One of the primary areas for your critical contribution is working closely with the IT and PMO teams to implement our Oracle HCM system globally, deploy innovative self-service tools, and build paperless HR processes and systems that support our “mobile first” workforce. You must work closely with regional operational leaders - to implement ADP Payroll at the launch of each new geography; and develop and orient new Leaders in new geographies with a viable compliance kit, as applicable to local laws in that region.
You must champion and leverage regional best practices from the Human Resources teams globally, in partnership with Recruitment and Learning Experience Leaders, to recruit the best suited highly motivated employees at the lowest cost; and create world-class training & development capabilities to prepare our teammates to exceed client expectations and develop those individual contributors into great leaders.
You must possess the expertise and capability to optimize our performance management systems and processes; provide the best employee benefits focused on a ‘People-First’ culture; and able to deploy technology and resources at an optimal cost to the organization - which translates both locally and globally.
You will be tasked to overhaul our employee appraisal and promotion process and provide recommendations for metric based performance management systems; Develop and align our compensation strategy; promote TaskUs as a Great Place To Work; and be visible in developing a holistic employer brand strategy for execution in your region.
You must be able to provide leadership and guidance to HR Leaders at all geographies within your scope.
Qualifications:
The ideal candidate will be someone with a Degree in Human Resources (or relevant field); at least 10+ years of prior Human Resources Operations and Technology exposure; and someone with previous oversight of 10K+ employees within your scope.
We want someone with proven experience in developing policies that are employee-centric and able to challenge the status quo; able to lead HR Operations projects like compensation plans revisions, Implement functional HRMS across all locations; oversee payroll and performance evaluation systems; review and update employment contracts and agreements; measure the effectiveness of our benefits program and recommend improvements; and ensure that record-keeping and data processing procedures comply with GDPR requirements.
A sure advantage would include previous experience in globalizing our best practices along with critical negotiation skills. Must possess a strong business acumen, facilitation, and conflict resolution using above par communication skills.
You must be distinguished in the experience of creating succession plans from scratch, preferably for an executive team; Innovative with an entrepreneurial mindset; possess a passion to learn and willingness to teach; and previous experience in developing competencies up and down the organization.
Last but not the least, is the ability to be the living representative of our Core Values - understanding the “Why?” in providing value to our great culture.
Must be willing to travel 50% of the time internationally and domestically.
About TaskUs:
TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.
TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.
TaskUs currently has over 15,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.
TaskUs, Inc. is an equal opportunity employer.
