Customer Experience Officer

What’s it all about?Being part of our amazing team means addressing user & merchant concerns via inbound & outbound calls/emails/chat on our support platforms and letting them feel the best customer service experience!Responsibilities:- Provide solutions to inquiries made by users- Support partner merchants with their transactionsNote that:- Work hours are mainly during weekends + half day in the office every Monday for meetings0-3 years experience in a customer service or call center industryAmenable working in shifting schedulesConfident and can work under pressureService oriented mindset