Collections Specialist

Duties:
- Call customers with overdue accounts
- Understand and explain benefits of repayment and credit history to customers
- Correct customer misunderstandings on product policies and terms
- Diffuse tension from bad customer experiences with the application
- Set up payment plans and follow-up schedule
Requirements:
- Strong problem-solving, negotiation, and conflict resolution skills
- Fast at typing and working with modern, digital technology
- Excellent communication skills, both verbally and in writing
- Willingness to work a flexible and variable schedule
- Patient and able to handle customer complaints or misunderstandings
- Strong work ethic, punctual, accountable, and team player
Skills and Qualifications:
- Graduate of any 4 year course
- Previous collections experience
- High level of financial literacy
- Experience with multiple types of formal and informal credit products