Implementation Associate

Job Description:
Accurately follow detailed instructions through a complex process Reach out to specific partners related to new and existing clients for specific information Maintain clear, concise, accurate, and timely communication across a large number of contacts Accurately update specific data fields inside of software programs with the correct data as you receive it Consistently schedule follow-ups with service providers Follow up with various partners for specific data consistently and with urgency Work through the rate load backlog to ensure the system is as current as possible Verify updates to the system are behaving correctly once data has been entered into it Get organized! Check email, new rate load requests, Slack messages, etc and compile a to-do list Send out your scheduled follow-up email for service providers you haven’t heard back from Identify new rate loads and begin to reach to the correct service provider Collect feedback you’ve received back from various service providers and enter new information into the correct systems Reach out to service providers when you have questions Test newly loaded rates in the system to make sure they are working correctly Accurately document progress in the rate loading backlog Minimum Qualifications:
100% fluent in written and spoken english including understanding complex nuances of American english Work US day-time hours Proven track record of working in communication heavy roles Proven track record of working within complex processes that require accurate data entry Ability to work closely with a remote team Ability manage many different tasks across a large number of clients