Spanish Luxury Watches Helpdesk Support ~ Cebu City

Client Info: This is a jewelry and watch manufacturing company. They are well known in producing and distributing quality timepieces and jewelry worldwide.

Position: Spanish Luxury Watches Helpdesk Support ~ Cebu City
Industry: Jewelry Manufacturing Company
Salary: Negotiable
Location: Lapu-Lapu Cebu City

Benefits:
• HMO
• 1 time relocation assistance
• 13th Month Pay
• Government Mandated benefits
• Vacation leaves
• Sick leaves

Requirements:
• Non-Native Spanish Speaker
• Can speak, read and write French
• Proficient in English
• Bachelor's Degree Holder
• Preferably with more than 2 years of work experience in Customer Service field
• Willing to work in Lapu-lapu City, Cebu, Philippines
• Willing to work on a shifting schedule

Responsibilities:
• Manage phone calls demonstrate good customer service to Spanish speaking client
• Assist in Tracking and distribution information of orders
• Answer and resolve consumer complaints
• Guides the consumer in Repair and Services inquiries
• Resolves payment complaints

Recruitment Process:
1. Resume Screening
HR interview
2. Ops Interview
3. Final Interview
4. Job Offer