Spanish Service Recovery Support

Company Profile: This is an IT/Outsourcing company that offer services in over 35 languages for Customer Service, Technical Support, Content Moderation, Virtual Assistant, Network Operations Centre, Document Processing, Data Research Services, Risk Compliance and Know Your Customer Services.

Position: Spanish Service Recovery Support
Industry: IT/BPO Company
Location: Davao City
Salary: P50,000 - P70,000
Schedule: Shifting

Benefits:
• Attendance Bonus
• Performance Bonus
• Meal Allowances
• Project Initiated Incentives

Requirements:
• Preferably Non- Native or Native with Permanent VISA
• Proficient in speaking, reading or writing Spanish
• Good English communication skills both verbal and written
• At least Sr. High School graduate
• Experience in Customer Service is a big plus
• Willing to relocate and work in Davao City

Responsibilities:
• Responsible in verifying the account information of the client
• Handle order taking
• Prepare quality reports of transaction
• Responsible in sustaining quality feedback and coaching sessions with CSR
• Responsible in encoding customer data’s
• Handle quality check and file report to the management

Recruitment Process:
• Paper Screening
• HR Interview
• Language Assessment
• Final Interview
• Job Offer