Associate Manager Customer Care

- Processes sales orders in SAP software for QIAGEN products from customer Purchase Orders that may be submitted by phone, FAX, email, or other eCommerce channels.Invoice customers based upon product list prices and customer pricing from sales generated quotes located in QIAGEN’s CRM software. Require to file completed orders.Provides phone and email support to both customers and Sales team on all questions of moderate scope related to order status, quotations, shipping dates, and billings.Logging all order and logistics complaints from customers.Follow the QIAGEN’s Global Revenue Recognition Policy.Liaise with the RIOM team to monitor stock level and/or inventory status.Coordinate with respective sales representatives on customer enquiries to maintain high levels of customer satisfaction.Other duties may be required as assigned.
Position Requirements
- Expertise in Customer Service and Order Fulfillment Processes (At least 3 years).Proficiency in Korean Language.Experience Handling Korean Customers (at least 3 years).Team Lead or Supervisory experience (at least 2 years).Knowledge in Performance Metrics.Knowledge and Experience using ERP / Order Entry Systems preferably SAP.Knowledge and Experience using CRM systems preferably Salesforce.High level of MS Office Skills (Outlook, Visio, PowerPoint, Excel).Can Read, Write, Speak and comprehend Korean Language with high fluency.Can communicate in English language proficiently.
Personal Requirements
- Excellent Communication and Leadership Skills.Has Organizational and Time Management Skills.Has Decision-making Skills.Customer Oriented.Results Oriented.Self-motivated.Team Player.Can work in flexible Hours.Can work in a fast paced environment.