Supply Chain Specialist

- Reports work results and process changes to the APAC Country Leads for Supply Chain Operations and Customer Care.Partners with the Regional Inventory and Order Management Team, Global Supply Chain Teams, Customer Care and Distribution Teams to ensure on-time order fulfillment and customer satisfaction.Maintains adequate material stock inventory, schedules replenishments and shipments to fulfill customer orders.Assesses current orders and forecasts future demand in order to provide adequate material stock supply.Inputs and process orders and supports necessary documentation requirements to ensure compliance.Manages requests from the technical department or maintenance service on defective instruments or spare parts along with information from the client about his intention to return the product.Screens and processes material returns, repairs and replacements.Supports the Instrumentations and Demopool requirements.Monitors performance of our 3PL Logistics Provider (verifying invoices and the analysis of parameters, results, and the effectiveness of cooperation).Allocation of the quarterly costs of the demonstration instruments.Upgrading the standard operating procedure (SOP).Responding to customer requests.Maintaining positive relationships with customers, employees of other departments and business partners.Participation in training sessions improving professional qualifications.Performing other tasks assigned by the supervisors.
Position Requirements
- Bachelor's degree or a comparable qualification.Typically up to 2 years of relevant professional experience in supply chain and logistics required.Showing proficiency in Microsoft Office applications.Demonstrating experience reducing cost or improving efficiency in previous jobs.Possessing experience in customer-facing position.Having professional planning experienceShowing some knowledge of ERP systems, SAP. experience a plus.
Personal Requirements
- Ability to work in a team environment.Ability to multi-task and work in a fast paced environment.Excellent verbal and written and communication skills.Ability to learn quickly and to resolve customer inquiries.English language skills in addition to local language requirements advantageous.