Job Description:
The Role: Channel Operations Analyst
The Location: Silver City 2, Pasig City
The Impact: This position is aligned to Channel Operations and will be responsible for supporting the Channel Management group, helping to ensure consistency of processes surrounding Platts Channel Partnerships.
The Team: The successful candidate for this role will be part of the growing Platts division in Manila and a pioneering role locally. S&P Global Platts only employ the best in the market, and each member of our team is committed to providing an unbiased perspective to help our customers monitor market movements, value commodities, recognize opportunities, mitigate risk, and plan with greater confidence.
Responsibilities: General Operations Liaise with Channel Partners and Platts internal departments as necessary to facilitate operational processes Ensure Channel Operations issues are identified and resolved timely. Support effort to onboard new Channel Partners as well as roll out new products and enhancements across Channel Partners Participate in ad-hoc projects facilitating new and existing processes between Platts and such Channel Partners. Support programs to motivate and enable Platts channel partners to drive new business growth Manage content of Partner Portal Address product fulfillment escalations over channel partner platforms Investigate discrepancies in Channel ACV and revenue reporting Address internal and external Sales Rep queries, including billing queries General Performance Reports Report on Channel activity and lead generation Facilitate Channel Partner Pipeline Advanced level reporting and in-depth analysis of reports related to Channel Partner activity and revenue Ad-hoc reports for Channel management & Finance Champion on Processes / Systems Update teams on enhancements and new processes such as channel lead generation Ensure Data Governance / Compliance and satisfaction of corporate audit requirements Facilitate Channel Partner platform governance Support management of partner contracts details in Salesforce Analysis of product offerings and subsequent reconciliation with internal systems and feeds Support Channel Marketing initiatives Build out Channel Team intranet site Cover for Channel Operations Ad-hoc projects and tasks as required Minimum Qualifications:
What We're Looking For:???????
Ideally having 3-5 years of direct work experience in sales or channel operations/reporting analysis Amenable to work in EMEA shift and has experience working with global teams Must have completed a university degree on related or equivalent fields Strong MS Excel Skills (Pivots tables, Macros, If statements) Experience working with confidential information and maintaining confidentiality; with high degree of integrity Possesses strong problem solving analytic skills & excellent attention to detail Strong written and oral communications skills a must Able to prioritize and manage multiple projects and tasks concurrently while working in a fast paced environment with tight deadlines and specific requirements Experience developing business reports. Able to manage, analyze and integrate data from multiple sources and in multiple formats with the end goal of creating useful business reports Able to act proactively as well as be a creative thinker Highly motivated team player and strong individual contributor Savvy at identifying and properly handling complex issues Preferred skills in using systems like Sales Force, Einstein or Tableau
