Job Description:
Primarily responsible for the efficient and effective management of cases reported/referred through Bantay Bata Helpline by providing information and counseling or by assisting and endorsing their concern/s to respective welfare authorities and/or other sources/networks.
DUTIES & RESPONSIBILITIES Child Helpline Services
Handles calls received through Bantay Bata Hotline Update callers on the status of reported/referred cases. Makes a follow through on cases by coordinating with different LGUs/networks. Prepares/submits documents on cases received in accordance with the standards set for case documentation Case Management Assistance
Prepares reports/documents as may be required. Networking/Linkage Development
Networks with other child-caring institutions/SWOs/LGUs for case referrals. Policy/Systems Compliance
Recommends policies/procedures related to specific areas of responsibility. Complies with PMS requirements and with NCH/BB/AFI policies. Personal Development
Prepares Development/Productivity Improvement Plan. Ensures the attainment of set developmental objectives per approved plan. Others
Perform other functions which may be assigned by the Immediate Superior from time to time. Minimum Qualifications:
Minimum Requirements to Hire: Must be a licensed social worker. Graduate of any Behavioral Science Course i.e. Social Work, Psychology, Sociology, etc. Minimum Requirements to Train: With exposure in child and family welfare setting. With knowledge in child psychology. With exposure in counseling children. Minimum Skills to Hire: Active Listening
Ability to empathize with the client. Ability to help the client process his/her thoughts by validating his/her need to vent, to be understood, and to be heard. Telephone counseling
Ability to offer individuals the same level of support and confidentiality as that of meeting face to face. Ability to take initiative to structure the interview and systematically explore all aspects of the problem situation. Ability to address the technical and emotional concerns of the caller. Data gathering/Interviewing
Ability to interview/question the caller about the details of the report. Can assist the caller to pinpoint an issue and can assist to clarify information that at first may seem ambiguous. Problem Solving/Decision Making
Ability to decide on the next steps i.e. endorsing the client to appropriate network, based on the gathered information. Ability to offer interventions that will empower the client. Ability to let the clients develop their own strengths and utilize them when future problems arise, so they can independently manage their lives. Oral and Witten Communication Skills
Ability to speak and write at an acceptable level. Computer Literacy
Keyboarding skills at least 30 wpm. MS Office Proficiency Ability to use company desktop applications. Minimum Skills to Train: Critical Thinking
Ability to apply social work theories in serving client’s needs. Ability to use the gathered information to best serve the present situation. ?Emotional Intelligence
Ability to recognize emotions in self and others. Ability to understand how emotions work and manage them. Human Relations
Ability to recognize the central importance of human relationships. Understands that relationships between and among people are important vehicle for change. Can engage clients as partners in the helping process. Seek to strengthen relationships among people in a purposeful effort to promote, restore, maintain, and enhance the well-being of individuals families, social groups, organizations, and communities. Stress Management
Ability to set limitations imposed by the work. Ability to meet demands despite the interplay between the work environment and the individual.
