Spanish Bilingual Learning Specialist

Key AccountabilitiesEngage learners through motivational techniquesGuide and motivate learners optimally by initiating the communication (Phone/Email/Chat) or responding to requests and queriesDevelop positive relations while managing your groups of learnersMonitor learner engagement to help optimize their learning and achieve study goalsDevelop and maintain expertise around the company's products/servicesChampion end user driven feedback to improve process, provide visibility over program and escalate according to procedureMaintaining visibility on actions taken for cross-functional reporting. Keep track of all interactions and report on the same (manually as a first stage)Strong collaboration with technical support team to share and address account-level issues and follow up of incidence resolutionCollaboration with product team to share and escalate improvement requestsCollaboration with customer success management team to confirm goals, proactively report issues affecting account, help with the program management process, escalate and share any “red flags” to be addressed, or success storiesConduct all interactions in a manner that presents the company in a positive lightActively participating in job related trainingsAssist in the translation of program documents in different languages as requiredSalary: 60 - 85K