Overview As a Senior Sales Engineer you will provide prospects, sales staff, channel partners and resellers with technical product advice during sales discussions. This position requires the ability to effectively perform detailed online technical deep-dive demonstrations, during which you must effectively promote product features, answer audience questions and clearly ascertain the prospect’s needs and requirements. As a Senior Sales Engineer you must demonstrate expert knowledge of the entire SolarWinds’ Systems and Network Management product portfolio. You will be responsible for providing prospects with assistance during the product evaluation cycle. This will include responding to technical queries via email, online remote assistance, troubleshooting and solving moderately complex pre-sales support problems. Qualified applicants will have a minimum of 5 years technical product support or relevant pre-sales experience.
Responsibilities
Demonstrates and implements product customization in lab and in prospect’s environment
Ability to customize prospect’s environment to meet all technical requirements to satisfy proof of concept
Performs advanced troubleshooting techniques on all SolarWinds products. Identifies and isolates issues through log analysis
Works closely with the SWI Product Management team communicating product issues, customer feedback and feature/functionality requests
Provides best practices on product design and architecture using Visio
Answers and assists the Sales Engineering team with technology specific questions/issues
Solid understanding of market landscape with exceptional ability to position products
Assists sales reps to offer product solutions that solve business needs and overcome challenges
Subject matter expert in Networking and Application technologies
Identifies areas of improvement specific to product to enhance the evaluation experience
Identifies trends/patterns of product issues and effectively communicates to Management where improvement is needed
Ability to read and write scripts to solve unique issues, both Windows and *nix platforms
Delivers technical training on new and updated products to pre-sales and sales staff internally and externally to partners in person and via channel webinars
Qualifications
5+ years of experience with Networking, Application, Storage and Virtualization technologies
Subject Matter Expert in, at least, one of the following categories: Networking and Application Technologies
Expert level experience with a Network or Application Monitoring Solution
Advanced troubleshooting techniques
Experience in delivering technical training to pre sales and or/sales staff internally and externally to partners and end users
Preferences
Bachelor's degree in a relevant Business or Computing discipline or 5+ years experience in related field (Network Engineer, Network Administrator, Sr. System Administrator or similar IT related job function)
Excellent knowledge of Network, Systems, Storage and Virtualization Technologies
Substantial experience in Windows 2008/2012/2016 and SQL 2008/2012/2017.
Substantial experience with TCP/IP based networks and a fundamental understanding of Network and Application Management protocols including SNMP, SNMP Traps, Syslogs, ICMP, WMI, RPC, DNS, DHCP, and LDAP
Must have excellent reasoning and technical troubleshooting skills
CCNA – CCNP certification or equivalent 4-6 years of networking experience.
MCSA OR MCSE or working towards
Windows and Unix Scripting (VB, Perl, shell)
Exceptional oral and written communication and presentation skills are critical for this position
A good mix of technical ability, sales and customer interaction skills are required
Prior experience in a similar pre-sales or technical role (latter is preferred) within a software vendor or a preferred partner/systems integrator
