Global Network Services Engineer Job DescriptionAlphaserve Technologies® is a global provider of digital IT services to law firms, financial firms and other markets including media, government and health care. A privately held firm of technology and business professionals serving clients in 300 cities and 38 countries, Alphaserve offers services focused on emerging digital technologies (AI, machine learning, automation, application development and security) as well as infrastructure technologies (cloud and lights-on smartsourcing).The Global Network Services Engineer will be part of the Managed Services team that provides 24x7 monitoring, operations and support services. The successful candidate should be a self-starter, who will proactively find and address issues and will become a leader within the Service Desk. The individual must be comfortable working in a very fast paced, busy environment in the rapidly growing monitoring & managed services industry.Job Responsibilities:
Network monitoring and utilization reporting
Create tickets using ticketing procedures and follow escalation procedures
Handle direct customer calls and raise tickets
Incident validation - Alarm verification (i.e. log into devices once an alarm is received to ensure it’s not a false positive)
Collect vital stats on each device (differs by device) and provide reporting
Troubleshooting of LAN/WAN issues including switching, routing VLAN, trunking
Open cases with 3rd party vendors (ISP, Cisco TAC, Palo Alto)
Ticket follow up
Resolve escalated issues from other shift engineers
Troubleshoot complex LAN/WAN issues
Diagnose issues on routers/switches/gateways/firewalls etc.
Perform Logical Moves, Adds and Changes for IPT devices
Coordinate with ISPs and vendors on bandwidth and hardware issues
Perform upgrades and maintenance of network devices
Escalate to Senior engineersJob Requirements:
Advanced experience with WAN technologies (SD WAN, Internet, MPLS, private lines, etc)
Advanced TCP/IP knowledge; routing, switching, wireless, WAN Optimization, MPLS, NAT, etc
Advanced knowledge of dynamic routing protocols (BGP, OSPF, EIGRP)
Strong technical troubleshooting abilities & experience
Advanced experience with Cisco ASR routers, Nexus switches and Catalyst switches
Experience with Palo Alto Networks, Juniper Networks, Cisco Systems, Fortinet, Riverbed
Experience with cloud technologies (Azure, AWS,etc)
Knowledge of Internet security / DMZ network architecture
Experience with Site-to-Site and software VPNs
Excellent communication skills (verbal & written)
Strong interpersonal skills
Team work ability
Preferred Experience/Skills:
Minimum 4 years of IT experience
Bachelor’s Degree Desired
CCNA required
CCNP/CCNA preferredSubject to review for purposes for ADAAA
Alphaserve Technologies is committed to Equal Employment Opportunities
