We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As an Invoicing Service Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
A SNAPSHOT OF YOUR ROLE
You are an important component in the business, working alongside other Team to ensure our customers are given excellent service in relation to their application. The primary mission of an Invoicing Services Representative is to support the business network completing administration tasks that contribute to the accurate and timely invoicing of our Vehicle Glass repair and replacement jobs. Being a highly insured motor vehicle market a large portion of our invoices are directed to our insurance Key Accounts. The role is responsible for their part to maintain the integrity of our invoicing data, systems and processes. Ensuring customer service levels are met or exceeded to enable the business to get it right the first time.
Being responsible for tasks that are part of the customers journey, you are expected to contribute to our business purpose of 'making a difference by solving people's problems with real care' by protecting insurer Trust Capital and providing exceptional services to both internal and external customers.Your day could see you:
Prioritises and organises own workload to manage work queues as effectively as possible and within our productivity KPI standards - within agreed timeframes and accurately standards.
Works effectively with all team members to ensure service standards are met
Completes tasks accordance with the business process steps including following escalation steps as outlined.
Accountable for their own development and ongoing learning and performance, ensuring their knowledge and skills are at the required levels to perform their job, taking on board feedback
Manages communication methods, ensures prompt and accurate responses
Provide input into processes and process improvement
Actively engaged and involved building a strong team culture
Builds partnerships and positive relationships with colleagues
Adherence to business company values, policies and procedures
Take full responsibility for issues and turn non-standard situations into positive outcomes
Take full responsibility for issues and turn non-standard situations into positive outcomes
Be punctual and work the hours and times specified.
Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard
Support and help develop a positive workplace culture
Demonstrate excellent interpersonal communication skills
Responsibly manage all business resources within accountability levels.
Undertake all duties and responsibilities outlined in this job description and all other duties as required by the business.
Comply with all employment obligations.
Promptly undertake to complete all reasonable and lawful instructions and directions given.
Serve the business in good faith, promoting and protecting the business's best interests.
During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfilment of the duties, responsibilities, obligations and instructions related to employment.
Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.
A BIT ABOUT YOU
College level qualification in English and Maths minimum
Demonstrated ability to perform against set targets
Data processing experience in a high volume operations invoicing environment
Attention to detail and accuracy
Demonstrated ability to navigate IT systems and learn new technology
Proven ability to prioritise, perform well with restricted time-frames and high volume environment
Able to perform accurately and efficiently under pressure
Professional, effective and clear communicator
Comfortable learning new things using various systems and processes
WHAT SUCCESS LOOKS LIKE
High accuracy and efficiency rating (productivity).
Excellent feedback from customers, brokers and clients.
Achievement of all company and client-set KPIs.
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Ambition: Voice and measure your goals.
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Judgement: Make wise judgement calls, putting the team and business at heart.
Leadership: Continuous improvement starts with independent action.
Leverage: Do more with less, master the art of leverage.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each with other.
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
We are open from Monday to Friday, 8am-4pm.
For faster processing, text: SMITH(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043
Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.
