??-TaguigThe Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Intermed Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:
Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies
Interpret data and results based on the analysis of information and application of professional judgement
Apply project management to assist operational projects as assigned
Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow
Resolve varied and complex issues using professional judgment, discretion, and business expertise
Provide informal guidance and training to new and lower level team members, as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
2-5 years of relevant experience
Proficient in Microsoft Office
High level knowledge of related to industry standards and practices
Ability to work unsupervised and adjust priorities quickly as circumstances dictate
Consistently demonstrates clear and concise written and verbal communication skills
Self-motivated and detail oriented
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Required Licensing/Registration: Series 7, Series 9, Series 10, Series 63,
Education:
Bachelor’s degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
The role includes the following activities:Interface with business product processor and information warehouse operations teams to identify root cause for daily breaksCoordinate corrective actions with the appropriate regional AML teamEnsure all breaks are assigned to a responsible party, logged into Incident Management System, and prioritized for actionProvide analytic support and subject matter expertise to business product processors and information warehousesMonitor business product processor change control processes to ensure reconciliation tools are current and appropriateCoordinate rule additions and updates with E2E reconciliation development team. Test rule changes in UAT and secure compliance approval of said changesCoordinate valid value and reasonability report exceptions working with the regional AML team, product processors and business information warehouseSupport metric reporting as well as audit requirements as appropriateInitiate process improvement and setting standardsHead primary functions in support of building the team
Job Skills/Qualifications:8 years or more relevant experience in the industry of Data Analysis and/or Production Support2 or more years of experience in leading a project or a teamStrong and rich experience in Incident and Problem Management (Ticketing System)Vast experience in issue management while working with virtual teams across the globe; driving calls with virtual teams on issue resolutionStrong experience in coordinating issues until closureExperience in driving for the Root Cause Analysis (RCA)Experience in Metrics and/ or Reports DevelopmentExperience in enhancing or optimizing team processesExperience in working on a fast-paced, and dynamic environment; adapting to every-changing business processesExcellent written and verbal communication skillsDetail oriented and analytical; Strong critical thinking skillsEffective time management, documentation, and organizational skills; Ability to multi-task & appropriately prioritize tasksAbility to communicate, educate, and support a large user baseLogical minded person who can understand complex issues & think about them with precisionStrong experience in user of Microsoft Office suite of products – Outlook, Word, Excel, and PowerPoint
The following skills/experience will offer a strong advantage:Production/Operations SupportITIL and ITSMVBA Macros & ScriptingUNIX Scripting (bash)The following skills/experience will be a plus:CMMI or Six SigmaChange ManagementUNIX (comfortable in navigating within the OS)SQL (MS Access)Software DevelopmentDatabase Design and DevelopmentSoftware Quality TestingProcess Improvement Projects
