Spanish 1St Level Service Desk Customer Analyst- For The Biggest Contact Center In The Philippines

Industry: BPO Company Work Location: Taguig, Mandaluyong, Makati and Quezon City
Salary: P50,000- P80,000
BENEFITS:
• 13th month pay
• HMO
• Vacation leave
• Sick leave
• Allowances
• Performance Bonus
JOB DETAILS:
Client Details: The number 1 BPO Company in the Philippines located in Manila and Cebu City. This contact center is known to provide customer service to companies around the world. It’s a multinational Irish company founded year 2009 and has office in different countries.
Benefits:
• 13th month pay
• HMO
• Vacation leave
• Sick leave
• Allowances
Requirements:
• Preferably Bachelor Degree holder of any course
• Fluent in both Spanish and English
• At least 1 year experience in Customer Service or Technical Support
• Amenable to work in shifting schedule
• Willing to work in any of the following: Taguig, Mandaluyong, Makati and Quezon City
Responsibilities:
• Responsible in providing 1st level technical support using basic technical skills
• Conduct investigation and documentation for system incidents and reports
• Resolve technical related queries
• Interpret errors/problems and escalate it to the other team
• Maintains good relationship with the customers
Recruitment Process:
• Resume screening
• HR interview
• Online Assessment
• Spanish language assessment
• Project Manager’s Interview
• Final Interview
• Job Offer