Credit And Collection Team Leader

Job Description:
The Credit and Collection Supervisor is responsible for supervising all credit and collection activities for the company.


Utilize computerized accounting Software Programs Responsible for arranging collection department representatives, including day to day operation of the department Conduct monthly department meetings, review accounts daily Oversees the processing and verification of applications for credit and the solicitation for payment on overdue accounts. Locate and notify customers of delinquent accounts by telephone and email Provide Customer Service Regarding collection issues, process customer refunds, process and review account adjustments. Resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts – customer calls, accounts adjustments, small balance write off, customers reconciliations and processing credit memos. Investigates credit issues and suggests payment options be approved. Ensures collectors follow all protocols, laws, and regulations to collect payments efficiently. Advise customers of necessary actions and strategies for debt repayment Minimum Qualifications:
Bachelor degree in Business or Accounting preferred At least 3 years in a Credit and Collections supervisory position Solid proficiency in Microsoft Office applications Assertive and will to take initiative to establish processes and improve currents methods Superior problem solving and follow-up skills Team Building and Training Skills With knowledge of legal collection procedures