Merchant Engagement Manager

Job Description:
Lead and grow our Onboarding and Prevention to deliver exceptional merchant experience. Exceed quarterly retention target and product adoption. Develop and implement innovative ways to minimize product usage gap and increase customer satisfaction. Conduct and monitor merchant health scoring regularly. Collaborate cross-functionally with other departments to drive the highest levels of customer success throughout the organization and to our customers. Identify potential issues within merchants and work with the wider business to take timely and effective action to resolve them. Act as an advocate for our customers. Anticipate customers’ requirements and possible challenges - make our customers successful! Promote the Company’s services (enhancements / updates / new initiatives / maintenance) through the relationships you have nurtured within our merchants. Minimum Qualifications:
Bachelor's degree from a reputable university. 3+ years experience in client solution field, and at least 1 year role as manager. Track record of driving customer success and aligning within complex customer environments at executive and department levels. Data-driven with a commitment to process - drive / track consistent engagement process. Strong project management skills and an ability to multitask without getting frazzled. Have business development orientation. Strong presentation skills. Previous experience with subscription business model preferred.