ManilaWe’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As Loan Administrations Agent, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.
A SNAPSHOT OF YOUR ROLE
We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Loan Administrations Agent, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
You’re the genie that fulfils our clients and customer’s needs. As a Loan Administrations Agent, you’ll represent the account and interact with clients, brokers, and other parties through emails and calls and ensure their services- are addressed in a timely and efficient manner. You use analysis, focus, and patience, coupled with product knowledge to effectively execute what is required.
Your day could see you:
Provide a first class customer service experience to our clients.
Work through complex loan scenarios from Lodgment right through settlement of the loan.
Liaise with all loan parties - broker, client, builder, conveyancer to keep them informed at all stages, through calling and/or correspondence.
Provide personalized, friendly and efficient service to all stakeholders including clients, lenders, referrers etc.
Address any outstanding items, conditions etc. to get loan formally approved and then
settled.
Resolve basic progress/tracking issues by identifying the issue, determining the cause of the issue, and explaining the issue to the relevant party.
Maintain customer records by updating account information.
Contribute to team effort by accomplishing metrics set by the Team Leader/Operations Manager.
Participating in team activities such as team huddles, up-training, etc.
Monitor and accomplish individual targets against key criteria and set standards
Handling all requests with due skill and care.
Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation on email.
Promoting and demonstrating ACQUIRE’s values internally and externally.
A BIT ABOUT YOU
Excellent in customer service.
University Degree.
With perfect English communication, written and verbal skills.
Ability to work under pressure.
Knowledge in Excel.
Strong sense of accountability on agreed KPIs.
Willing and able to maintain an appropriate standard of professionalism.
Demonstrated capacity to work effectively within a team and an ability to manage the same team in the future.
A high level of PC competence, typing skills and accuracy.
Critical attention to data matching and error rates.
A good track record in previous job.
A good record of attendance and punctuality.
Able to solve problems and work under minimal supervision.
Adept in learning new workflows and tasks.
WHAT SUCCESS LOOKS LIKE
High customer satisfaction.
Exceeding/on target scorecard rating.
Exceeds accuracy goal.
Meeting settlement deadlines.
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Ambition: Voice and measure your goals.
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Judgement: Make wise judgement calls, putting the team and business at heart.
Leadership: Continuous improvement starts with independent action.
Leverage: Do more with less, master the art of leverage.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each with other.
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig CityÂ
Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong CityÂ
Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig CityÂ
6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon CityÂ
We are open from Monday to Friday, 8am-4pm.
For faster processing, text: LOAN (space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043Â
Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.
As Loan Administrations Agent, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
