Hub Captain

Job Description:
“There is no love sincerer than the love of food.” - George Bernard Shaw


Do you love food and convenience put together? Then you will definitely love foodpanda!


foodpanda (small ‘f’) is the world’s favorite way to order food online from the comfort of your home or office. Whether it’s getting your hands on your favorite pasta, kebab or pizza, we believe that no one should have to suffer from hunger attacks ever again.


However, this doesn’t happen without some really awesome people. We are looking for a Hub Captain to join our operations team for Tagaytay!


Role Description: Hub Captains are responsible for overseeing all the riders in their assigned zones. Their primary focus is to work together with the dispatch team to ensure all performance KPIs are met. They are the first point of contact for our riders for any non-order related concerns.


Responsibilities: Monitor hurrier and assist dispatch team with contacting riders and resolving issues Monitor Tardiness and Absenteeism and call the attention of riders as needed Follow up on inactive riders and recover their assets Handle remittance issues Coordinate for rider emergencies (accidents etc) Hold regular meetings with riders to gather feedback and disseminate new information Collect and communicate rider concerns to the Fleet Manager Come up with initiatives to improve hub performance Maintain WhatsApp Group Chats for their area Handle Rider Tickets on Freshdesk Investigate Fraud and other Rider Infractions Minimum Qualifications:
Candidate must possess at least a Bachelor's/College Degree in Logistic/Transportation or equivalent. Preferably 1-4 Yrs Experienced Employee specialized in Logistics/Supply Chain or equivalent. Must be keen to details, very proactive and could lead independent projects. Must have a background and experience in managing a fleet of riders, people management, and Food Delivery. Must be knowledgeable in specific areas like Tagaytay With strong leadership and communication skills, can work independently and reliable At ease with juggling more than one task at any given time, able to work with diligence at speed Process oriented and data-driven, possess advanced analytical and excel skills