Provides advanced level troubleshooting in network related issues.
Understands the issues involved in administering and maintaining corporate LAN and WAN
Answer all trouble calls/emails and enters work orders into tracking system.
Diagnose network problems and provides solution recommendation to global clients.
Diagnose wireless problems and provide support to global users.
Assists in configuration, implementation and management of Cisco, Aruba and Aerohive access points and controllers.
Proxy filtering account management.
Assists in administering and maintaining local and web-based versions of tracking software.
Provides support to SSL VPN internal and external users.
Configure and manage SSL VPN servers hosted remotely.
Interacts with third party network providers to resolve and escalate network and security related issues.
Provides SDWAN support.
Complies with relevant Management Systems.
Complies with the QHSE policies including but not limited to:
Demonstrates strong commitment to SGS QHSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to QHSE.
Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.
4-5 years IT and Engineering course graduate
Minimum 5 years of experience.
Helpdesk ticketing system (RT,ServiceNow or equivalent)
Intermediate Cisco, Aruba, Aerohive wireless skills.
CCNA certified - routing and switching.
ITIL
Advance SSL VPN configuration and management skills.
Advance Firewall configuration and management skills.
Experience in handling Network management system and bandwidth optimization system.
Experience in network security.
At least 5 years working experience in the field of network and security
Experience troubleshooting and diagnosing problems in campus LAN / WAN and Wireless environments.
Experience in supporting and designing wireless networks.
Experience in Linux
Network Management System skills
Basic knowledge of SDWAN – Software Defined Wide Area Networking
Experience with Microsoft Servers and Office products, especially Word, Excel, PowerPoint and Visio
Ability to document complex technical issues effectively summarizing issues for a range of technical and business management.
