Network Support Representative - Sql Background

We are a BPO company. The job mainstream is to support software used by financial institutions and bankers.
BRIEF DESCRIPTION:
Candidates will be focused on providing great service to financial technology solutions and service company, specifically in SQL or computer networking.
SKILLS/QUALIFICATIONS:
· We accept applicants with either Information Technology/Computer Science background
· Accounting/Finance background is a plus
· Candidates w/ IT background, you need to have at least one year or more experience with SQL, Databases, Networking or Automation.
· Preferably familiar with the use of Excel formula or macro
· Excellent written and oral English communication skills with a strong attention to details
· Proven aptitude to learn complex technical, financial and theoretical information in a timely manner.
JOB DUTIES AND RESPONSIBILITIES:
· Provide high level and fundamental technical support by phone and via email.
· Provide functional and technical support for internal teams
· Identify and interpret client needs and determine appropriate action.
· Interpret and validate technical issues, follow-up and test solutions.
· Create and maintain all communication related to client issues including: defect and
change request submission, status memos, logging of support incidents, and
procedural or operation documentation.
· Provide extensive, detailed instructional documentation externally and internally.
· Absorb and stay current with changes to both the financial and technical global area.
· BENEFITS:
· Salary: 34-40K + HMO and company benefits
· 13th month pay, leave credits
· Above standard holiday and OT rate
· Friendly environment and surprise perks
· Onsite job w/ free shuttle service within NCR and near by cities
Send your resume to *******@openaccessbpo.com
To know more about Open Access, visit our corporate site at https://www.openaccessbpo.com/