Network Administrator

Job PurposeThe purpose of the Network Administrator role is to act as a operational technical resource that will focus on implementing, maintaining, securing and supporting networks for Cambridge University Press. This role will act as a 2nd/3rd line support function and is expected to have good technical capabilities in a range of areas.

Principal Accountabilities
Monitoring, support and maintenance of the networks for global office locations

Dealing with 2nd/3rd line support and escalating to 4th line if the problem can’t be resolved

Liaising with external suppliers as well as various levels of people within the oganisation

Working on global projects, including network deployments in new or existing office locations

Maintaining the security of the network

Proactive monitoring of the network using management tools (Solarwinds)

Raising Incidents, Requests and Changes within an ITIL framework to ensure BAU is maintained.

Maintain documentation to ensure it is up to date and accurate.

Work within a team to provide 24*7 on call service for major incidents

Managing and delivery software and patch updates to network related appliances

Knowledge and Experience
Excellent experience in operating, maintaining and supporting Network Operations environments with good process orientated skills

Excellent knowledge of TCP/IP, VRF, GRE, IPSec, VRRP, HSRP, and SNMP protocols

Good network routing protocol troubleshooting skills in OSPF and EIGRP

Cisco CCNP or equivalent (Extreme ENS)

Cloud and Virtualised networks

Experience with standard network change management and configuration policies.

Experience with using network monitoring tools with Solar winds experience being particularly desirable

Creativity & Service Improvement

Some experience of networking architecting, engineering and standards

Good all round knowledge of network security standards

Experience with Firewall and WAN Acceleration Technologies

Experience with WiFi Technologies

Experience working in an ITIL environment

Project Management and Delivery Experience

Good understanding of DNS/DHCP

Strong documentation, RCA’s and record keeping skills, with extreme attention to detail

University degree in Computer Science or a related subject

Experience working in organisations with a global communications technology footprint