Role:Dialer management using CRM tool and publishing various reports. Responsible for daily data updation and extraction, writing SQL queries, procedures, routines and Data maintenance activities
Core Competencies
Database:Focused in the Database Management and SQL development activities of MySQL databases
Standby:Standby, on-call and support of MySQL databases in terms of data upload and extraction
Documentation:Author documents as required
Mentoring:Mentor and coach the team through their knowledge growth and domain knowledge cycles
Coding:PHP coding skills will be advantageous, as from time to time coding is required to automate reports
Reporting:Excellent Excel reporting skills with knowledge of VBA macro would be advantageous
General Competencies
Assertiveness:ability to convince others of right course of action and to explain a point of view convincingly
Communication:good interpersonal skills, verbal communication skills and able to communicate clearly. Ability to write clear and concise documents, etc.
Customer Focus:identify and effectively respond to the diverse needs of Operations
Team Work:able to work reliably and responsibly with internal and external colleagues to achieve development and organizational goals as a member of a team
Individual Work:able to work alone and to reliably and responsibly achieve development and organizational goals
Experience and Education
Experience:Experience in high transactional development environments around 2 to 3 years will be advantageous. Min. 1 year experience as a DBA / Reporting analyst or equivalent
Education:Graduate in any discipline
Personal Characteristics
Excellent logical analysis skills and problem solving
Attention to detail
Self-driven
Good communicator and interpersonal skills
Positive outlook on life
Assertive nature
High levels of initiative
Customer service oriented
Work independently, with a high degree of responsibility and well under pressure to meet deadlines
Special Requirements
Regular and on time attendance
From time to time you will be required to work outside of normal working hours
Perform on-call duties if required
Must be willing to be based in Makati (The Enterprise Center)