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Job Description
Platform Technical Analyst is a member of the Platform Services Middleware team that is responsible for providing administration support for multiple shared platform environments in Global Wealth Asset Management. Responsibilities include all standard administration tasks:
Monitoring stability of the environment
Investigation of production issues
Performing version upgrades
Promotion of code
User account management
Platform Technical Analyst will be a member of a larger distributed Platform Support Middleware team that oversees several different platforms. Person in this role will be required to learn and provide admin support for all supported platforms.
Platform Administration is a 24/7 support team. Person in this role is expected to rotate shift coverage monthly, as well as perform regular on-call support on weekends.
Person in this role will interact and provide consultation to various Systems Support and New Development teams on constant basis. This position also provides Platform Management support for the following tasks:
Security audit reviews
Environment and diskspace monitoring,
Incident and Change ticket management
Job Responsibilities:
Daily administration of multiple platforms, including but not limited to server troubleshooting, user access administration, and code promotion.
Participate in platform upgrades
Maintain and update Platform Support documentation as needed.
Follow established code management and change management procedures.
Provide consultation on Platform details and capabilities for new development and application support teams.
Be available to work off-hours and extended shifts if required.
Provide on-call support as part of on-call rotation within the Platform Support team.
Proactive ownership of incidents-issues until resolution
Keeping abreast of new features and functionality and providing recommendations for process improvements.
Keep application users informed about system functionality and enhancements.
Provide application users with technical support.
Logging and tracking identified system problems through resolution.
Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as database applications are developed.
Assist Developers with the development of technical documentation of existing and future applications.
Ability to effectively communicate, cooperate, and collaborate; ability to lead
Building effective working relationships with internal and external resources, technology vendors and outsourcing service providers
Interfaces with IS groups, strategic vendor partners, and other Business Units, peers, IS Managers, Directors, etc.
Key Accountabilities:
Provide admin support to all supported Platforms
Informatica PowerCenter
Informatica TDM
Informatica DIH
MicroStrategy
JIRA / Confluence
Sharepoint Online
Hanzo
Answer and perform troubleshooting activities for high severity and priority issues
Take ownership and be accountable for quality work
Follow documented procedures to fulfill responsibilities, and ensure the maintenance and integrity of ALL process documents
Work with Team Lead to ensure all team metrics are up – to – date and adhered to
Escalate service or documentation issues to the Platform Consultant
Implement and follow best practices for platform support and troubleshooting.Skills and Competencies:
Qualifications:
Team has a high demand for candidate with previous website management experience
Candidate must pass or exceed the current role’s expectations and meet ALL performance metrics
Must not have any attendance issues and has not received any disciplinary actions
College/University graduate (Computer Science or related discipline is preferred) or with previous related work experience
Technical Skills:
3 or more years’ progressive experience in a large, multinational organization, experience within financial services, or insurance industry preferred
3 or more years’ specific hands on experience in the administration of and/or release management of a technology platform
Broad knowledge of other related technical disciplines: middleware, platforms capacity, performance management, etc.
Has knowledge on Web Scraping, Web archiving and data extract from multiple sites.
Language and Interpersonal Skills:
Strong customer service and interpersonal skills
Strong written, verbal, and presentation skills
Ability to effectively communicate, cooperate, and collaborate; ability to lead and influence technical peers and decision makers.
Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines.
Candidate must demonstrate problem solving skills.
Tools Specific Knowledge:
Microsoft Outlook 2016
Microsoft Office 2016 & 365
Citrix
Windows Explorer
Internet Information Services Manager (IIS Manger)
Programming Language :
PowerShell
CSS
HTML
AJAX
Java Script
Batch ScriptIf you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2020, we had more than 37,000 employees, over 98,000 agents, and thousands of distribution partners, serving over 30 million customers. As of December 31, 2020, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact ********** .
