Merchant Engagement Manager

Merchant Engagement Manager


Merchant Engagement Manager

Details of the offer

Job Description:
Lead and grow our Onboarding and Prevention to deliver exceptional merchant experience. Exceed quarterly retention target and product adoption. Develop and implement innovative ways to minimize product usage gap and increase customer satisfaction. Conduct and monitor merchant health scoring regularly. Collaborate cross-functionally with other departments to drive the highest levels of customer success throughout the organization and to our customers. Identify potential issues within merchants and work with the wider business to take timely and effective action to resolve them. Act as an advocate for our customers. Anticipate customers’ requirements and possible challenges - make our customers successful! Promote the Company’s services (enhancements / updates / new initiatives / maintenance) through the relationships you have nurtured within our merchants. Minimum Qualifications:
Bachelor's degree from a reputable university. 3+ years experience in client solution field, and at least 1 year role as manager. Track record of driving customer success and aligning within complex customer environments at executive and department levels. Data-driven with a commitment to process - drive / track consistent engagement process. Strong project management skills and an ability to multitask without getting frazzled. Have business development orientation. Strong presentation skills. Previous experience with subscription business model preferred.

Source: Kalibrr


  • Other Jobs / Other Jobs - Crafts


Related offers

Health educator

Health Educator Do you want to make an impact by helping people protect themselves against air pollution? If that’s a yes, we need you! We’re looking for a...

From Inhail Trading - Ilocos Norte

Published a month ago

Civil engineer

We are looking for an innovative Civil engineer to design, develop and construct a huge range of projects of the physically and naturally built environment from...

From Delcare Water Treatment - Ilocos Norte

Published a month ago

Sales freelancer

We are looking for Freelance Salesperson who are eager to earn money from the comfort of your home and set your own schedule! College students, call center...

From Disignir.Inc - Ilocos Norte

Published a month ago

Civil engineer

Prepares cost/material estimates for new, additional and proposed improvement Performs site inspection based in the approved plans Evaluates construction...

From Oro Oxygen Corp. - Ilocos Norte

Published a month ago