Job Brief We are looking for a Medical Record Retrieval Representative who will procure selective medical records on behalf of our patients to ensure continuity of care. The candidates must be great at making outbound calls to medical service providers and have excellent communication skills. The ideal candidate must be able to work night shifts to mirror provider hours in the US.
Communicate with medical service providers by email, fax or phone to request for our patients' medical records
Check all received records for completeness and accuracy and organize them through the PicnicHealth internal app
Complete all assigned and pending tasks according target turnaround times of the department
Maintain utmost security and secrecy on the handling of medical records
Be adept at using computer equipment, mobile and web apps that are critical to efficient and effective medical data management
Excellent communication skills
At least 1 year of BPO experience, preferably from a US Healthcare account (, provider/payer call center, member services, pharmacy helpdesk, clinical processes, electronic medical records, etc.)
Medical education or experience is an advantage
Clinical knowledge of medical records, labs, procedures, and medical terminology is a plus
Night shift 9pm to 6am, Mon through Fri
Fixed days off
HMO eligibility on day 1
Central location Ayala area
Probationary hire for six months with regular evaluations
If evaluations are passed, regularization benefits are:
Paid time off" 10 sick days, 10 vacation days, 1 birthday leave!
Professional development and high opportunity for growth
You have to be ready to hustle! We move fast..done is better than perfect, and continuous improvement is important. You must be ready and excited to learn on your feet and help build a growing business.