Mandarin Software Engineer

Provides technical support through the official ticket system by reporting to the Shift Manager.
Conducts scheduled maintenance operations over production environments, keeping the service levels within the agreed time frames.
Alerts about high impact incidents and acts following the respective major incidents handling procedure.
Follows the established events management and monitoring processes to reduce adverse impact on operations.
Follows up the resolution of escalated incidents and requests, working with other departments and providers.
Deals with third party providers and the software they deliver to accomplish long running projects and resolve major incidents.
Communicates with Customers and Account Managers to ensure their needs are covered.
Creates high quality documentation based on his/her work experience and knowledge.
Commits to the department’s mission, vision, value and yearly objectives.
Proactively proposes, drives and/or documents processes to improve the department quality of services and efficiency.
Executes platform upgrades, sets up new client environments, performs data migrations and moves of websites, databases and application servers.
Determines knowledge gaps in the department and provides internal trainings to other Support Engineers.
Assumes the role of Shift Manager when required, serving as the main point of contact for the operations department at a given point in time.

Can speak, read and write Mandarin Language, Cantonese is a plus
Can speak English fluently
Bachelor Degree of Computer Science or Engineering
Experience in high-quality technical support
Experience working with SQL Server, HTML, JavaScript, and developing .Net based application
No Age Limit
Open to Native Chinese and Non-native