Mandarin Service Desk ~ Taguig City

Company Profile: This is a well-known international digital technology company that provides the best customer & IT services in Healthcare, Financial, Telecom, Media, Insurance, Manufacturing and many more industries.Responsibilities:Manage and monitor all installed systems and infrastructureInstall, configure, test and maintain operating systems, application software and system management toolsProactively ensure the highest levels of systems and infrastructure availabilityEnsuring user queries or issues are captured, validated, and triaged for further processing.Ensuring that various types of information are communicated to users through the appropriate channel(s).Requirements:Bachelor's degreeAmenable to work in McKinley, Taguig and in shifting scheduleShould have experience in voice support1-3 years of Experience in technical Voice Support or Service DeskProficient in Mandarin and English (both speak, read and write)No gender preferences and age limitMust be able to do shiftingOther qualifications:Basic understanding of AD, AD groups, Security Groups, etcGood technical expertise on Windows 10, Office365 and MS ProductsUnderstanding and experience in supporting Antivirus softwareUnderstanding of Windows patch and other security updatesShould have understanding on MFA (Multi-Factor Authentication)Experience in working with remote support toolsGood Knowledge on Voice Video Conferencing solutionsBasic understanding on Printer SupportGood Understanding of ITSM tools Preferably ServiceNowShould have good understanding on ITIL processRecruitment Process:• Initial Interview (Online or Face to Face)• 2nd interview• Language Assessment• Final Interview• Job Offer