Mandarin Service Desk (Quezon City)

BENEFITS:
• Government Mandated Benefits
• 13th Month pay
• Leave Credits

?JOB DETAILS:
Company Profile: A global technology and engineering company. One of the Fortune 500 Company that focuses on Automation Solution, Commercial and Residential Solutions.

Responsibilities:
• Handle e-mails within IT Service Desk Queues and open incidents/requests based on the information gathered from customers.
• Provide first level technical support by responding to queries over the phone or email.
• Limited use and/or application of Service Desk procedures, processes and concepts with close supervision.
• Monitor own dormant tickets assigned to the Service Desk Queues and provide necessary action for completion or escalating to the correct workgroup.
• Accurately document the details of request or issue raised by user including the troubleshooting steps performed in the ticket.
• Creates a positive customer support experience through handling concerns in a highly professional manner.
Requirements:
• Education: BS Computer Engineering/ Information Technology
• Specific Knowledge & Skills o Demonstrated basic knowledge and experience of the following platform/technology:
? Windows Operating System (Microsoft Active Directory, Microsoft Windows 2003 or higher)
? MS Office Products
? Hp Service Manager
? Local Area, Wide Area and Wireless Networks
? SharePoint 2010/2012
o Fluent in both written and spoken Mandarin

Recruitment Process:
• Initial Phone Interview
• Language Assessment
• Final Interview
• Job Offer