Mandarin Service Desk (Quezon City)

BENEFITS:• Government Mandated Benefits• 13th Month Pay• Paid Holidays / Vacation• Paid Sick Leave• Life Insurance/DisabilityJOB DETAILS:COMPANY PROFILE: This an is Indian Multinational Company a global IT, consulting and BPO Company. It is in the industry for over 80 years delivering quality services to their clients and customers. They are recognized over the world for their ample range of services, strong commitment to sustainability and competitive business citizenship.RESPONSIBILITES:• Responsible in providing technical support and answering concerns via phone, email and chat and web• Maintain a high degree of Customer Service for all support queries and follow all service management principle• Record trend of calls and recognizing outages proactively• Interact and coordinate with other departments to resolve customer IssuesRECRUITMENT PROCESS:• Paper Screening• Invite for FTF interview• Job Offer• Contract SigningREQUIREMENTS:• Can start ASAP• Must have tech skills (Active directory, VPN and etc.)• No BPO Experience needed• Must have finished at least 2nd year (72 units)