Mandarin Service Desk Engineer Php 110,000, Dayshift, Taguig

Mandarin Service Desk Engineer (Php 110,000, Dayshift)Digital Technology CompanyMcKinley, Taguig CityPhp 80,000 - Php 100,000English, Mandarin Multilingual FilipinoBENEFITS:• 13th-Month Pay• Government-Mandated Benefits• DAYSHIFT• NO AGE LIMITJOB DETAILS:Company Profile: This is a well-known international digital technology company that provides the best customer & IT services in Healthcare, Financial, Telecom, Media, Insurance, Manufacturing and many more industries.Other qualifications:• Basic understanding of AD, AD groups, Security Groups, etc• Good technical expertise on Windows 10, Office365 and MS Products• Understanding and experience in supporting Antivirus software• Understanding of Windows patch and other security updates• Should have understanding on MFA (Multi-Factor Authentication)• Experience in working with remote support tools• Good Knowledge on Voice Video Conferencing solutions• Basic understanding on Printer Support• Good Understanding of ITSM tools Preferably ServiceNow• Should have good understanding on ITIL processDuties:• Manage and monitor all installed systems and infrastructure• Install, configure, test and maintain operating systems, application software and system management tools• Proactively ensure the highest levels of systems and infrastructure availability• Ensuring user queries or issues are captured, validated, and triaged for further processing.• Ensuring that various types of information are communicated to users through the appropriate channel(s).Requirements:• Bachelor's degree• Amenable to work in McKinley, Taguig and in shifting schedule• Should have experience in voice support• 1-3 years of Experience in technical Voice Support or ServiceDesk• Proficient in Mandarin and English (both speak, read and write)• No gender preferences and age limit• Must be able to work in shifting schedule