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Job Description
The incumbent is responsible for managing the Global Procurement Operations Support Team in MBPS while improving existing processes to drive operational excellence. Focusing on continuous improvement of process, tools, and people to keep develop the evolve the overall capabilities of the team. Reporting directly to the Domain Lead of Procurement Services under the Finance Division, the Procurement Operations Support Manager is primarily accountable for leading the teams in ensuring timely and accurate service delivery.
Key Responsibilities:Leadership / Management
Manage teams and coordinate with multiple business units on daily activities and projects related to Sourcing, Contract Drafting, Vendor Management, Source to Pay and Vendor Onboarding, Contract repository, Governance, and controls,
Build out effective and efficient operations by continuously improving operational effectiveness and motivate teams to achieve service excellence
Pro-actively establish and implement service, quality and productivity initiatives for teams continuous improvement
Translate operational business strategy into workable plans for team execution while setting a clear direction, processes, resource allocation, and accountabilities
Perform managerial duties such as goal-setting, hiring, attendance/incentives management, billing, and overall coordination with the support departments such as HR, Finance and IT
Ensure that all Service Level Agreements and Statement of Work (SOW) between MBPS and Business Unit comply with the standards and are met at all times
Improve team effectiveness by implementing, monitoring and reviewing training policies and guidelines
Manage and maintain all contracts, contract policies and procedures and document tracking and reporting requirements
Stakeholder Management and Change Management Lead
Manage a strong strategic working relationship with business unit contacts
Provide effective and regular communication with all stakeholders
Lead the regular business reviews and produce dashboard and metrics reports detailing the team’s performance (productivity, utilization, and attendance), challenges and areas for improvement.
Collaborate with senior leaders on strategic planning, leadership and identifying opportunities for the business to improve performance
Lead integrated change management efforts (e.g., communications, training) across the end-to-end process of procurement operations
Lead and coordinate with procurement operations leaders in identifying, designing and implementing approved improvement initiatives as well as providing regular coaching on initiatives led by others
Qualifications
Knowledge and Experience:
Minimum 7 years related to similar role and responsibilities in a Procurement team.
Bachelor’s degree in law, Supply Chain, Business, or Finance
MBA degree is preferable
Excellent interpersonal and negotiation skills and the ability to develop close working relationships and work collaboratively with internal and external customers
Excellent interpersonal and communication skills and the ability to develop close working relationships with all levels within the organization
Superior people management and organizational skills with exceptional attention to detail and result-driven
Strong customer focus, can-do attitude and a passion for producing high-quality work
Trustworthy with high standards of personal integrity
Adaptable and able to thrive in a fast-paced environment
Ability to manage risk, evaluate priorities and manage a high volume of work
Ability to draft/review contracts
Skills:
Must be a procurement expert along with working knowledge on contractual law.
Experience implementing Procurement Purchase to Pay, Sourcing and Travel and Expense Audit
Knowledge of Concur expense tool preferred but not required
Professional experience in a shared service operations model
Strong analytical and problem-solving skills
Hands-on team leadership and management experience
Proficient with MS Excel, Word, SharePoint
If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of December 31, 2018, we had over $1.1 trillion (US$794 billion) in assets under management and administration, and in the previous 12 months we made $29.0 billion in payments to our customers.Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
