Manager Hr Operations

**About Dexcom**

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes.
The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes.
Since the company's inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes.
Dexcom reported expected full-year 2021 revenues of $2.48B, a growth of 27% over 2020.
Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 6,000 people worldwide.
**Summary**:
We are looking for a Manager to lead our People Services Center (Human Resources).
Our People Services team provides support for all HR topics and needs for our growing workforce, measuring success through indicators of our employees' satisfaction.
We aim to learn from our interactions and embrace continuous process improvement to enhance our services leveraging all forms of technology.
As a leader for the region, you will focus on ensuring the People Services team delivers exceptional service to all Dexcom employees and leaders.
You will have oversight of service metrics and SLAs, tracking success and operating with a continuous improvement mindset for our People Services offerings and operations.
**Responsibilities**:

- Manages the implementation and administration of human resources programs, policies and procedures in a service center/HR shared services model
- Oversees and serves as an escalation point for teams providing shared services such as employee call center, benefits administration, HRIS data maintenance, payroll processing, record storage and/or other HR functions
- Deliver robust self-service options to our employees through our knowledge base, enabling our talent to get fast answers and improve productivity.
- Develop, lead and evolve the capabilities of the employees within People Services Team for the goal of high customer satisfaction at scale, evolving and improving net-promoter scores and overall brand of the People Services Team.
- Build and maintain strong relationships with HR Business Partners and Centers of Excellence, understanding their business needs and proactively providing support and maintaining service level agreements
- Focus on operational excellence in the processes, tools and resources used by the team to provide excellent service to all employees.
- Partner with the other regional managers to deliver a consistent global experience.
- Resolve inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issues.
- Direct management of People Services team members.
**Required Qualifications**:

- Experience driving continuous improvement initiatives based on measurement outcomes.
- Experience working across geographies and in a highly matrixed organization.
- Self-starter with demonstrable ability to perform well with a high degree of accuracy and comfortable ambiguity.
- Experience developing metrics, managing SLAs, and delivering standard and ad hoc reports.
- Strong facilitation, influencing, and behavioral change management skills including conflict resolution
- Ability to build strong relationships within HR, across the organization, and with vendors.
- Proficiency with MS Office suite including Word, Excel, PowerPoint, and Outlook is required.
- Excellent English written and verbal communication skills.
Strong interpersonal skills
- Ability to maintain the integrity of confidential information.
- Strong organizational skills with the ability to effectively multi-task.
- Strong change management and communication planning skills
- Proven success using data to drive decision and trends

**Preferred Qualifications**:

- Previous experience leading a customer services/ support team is highly preferred
- Experience with healthcare industries including medical device, biotechnology, or pharmaceuticals preferred
- Previous experience with Case Management Solutions (ServiceNow) and HR Systems (SuccessFactors and Workday) is preferred.
**Management**:

- Manages the coordination of department/functional activities with responsibility for results, methods and staffing.
- In some instances may be responsible for a functional area or contracted / outsourced employees or matrixed reports.
- People management responsibilities include hiring / terminations, performance reviews, career development coaching and compensation decisions.
**Experience and Education**:

- Typically requires a Bachelors degree with 8-12 years of industry experience.
- 2-5 years of previous management or lead experience.