Mailroom Operations Supervisor

Job Description We are looking for a project-based Mailroom Operations Supervisor to join Entrego. He or she will manage day to day Mailroom Operations in terms of resources and manpower requirement to perform daily team objectives. He or she will also ensure fulfillment of agreed Mailroom Customer SLA. Mailroom Operations Supervisor is also responsible to look after staff work ethics; attendance, and productivity. He or she is also responsible for?the achievement of group objectives and KPI while monitoring headcount expenses and productivity. This role will directly report to Mailroom Operations Manager.?
Responsibilities:
Schedule and dispatch pick up team to appropriate locations according to customer requests, specifications, or needs
Determine the best pick up methods and route, also needs to identify and evaluate any special needs for each load
Responsible for keeping records, monitoring pick up team daily logs for violations
Ensure and directly supervise the processing from pick-up to dispatch
Relay work orders, messages, and pre-alerts to superiors and other team to achieve successful execution of job orders
Confer with Operations Manager in order to address questions, problems, and requests of clients
Prepare daily work and run schedules while also drawing up weekly projections for work schedule and headcount requirement in line with pending or potential job or pick up/dispatch orders
Provide and document regular coaching session to personnel to ensure they are at par with company standard
Record and maintain sufficient manpower, resources supplies, files and records of customer requests, work or services performed, inventory, and other dispatch information
Perform other duties that may be assigned from time to time
Analyse and recommend workforce metrics and gaps
Conduct regular coaching schedules to existing and new personnel to ensure motivation and learning through-out the year
Recommend improvement plans
Manages and oversee 15 to 20 Full Time Employees
Manages and oversee 5 to 10 agency Courier as service providers
Qualifications:
At least 3 years of work experience in an Operations Environment and people handling
Energetic, charismatic and has a flair for problem solving, influencing, coaching and a natural business acumen
Process and Result oriented. Proven track record in logistics and transport management
Computer Literate and comprehensive knowledge/skills in Microsoft Office (Excel, Word, Power point and Excess) needed
Please note that only shortlisted candidates will be notified for next steps. Rest assured that your application is kept in our active pool for reference.

Entrego is not partnering with new recruitment vendors at the moment. Vendors who provide unsolicited resumes shall waive rights to claim for placement fees in the event that candidate is eventually engaged.