Level 3 Technical Support (Citrix)

**DUTIES AND RESPONSIBILITIES**
- Provide Office 365 administration and support
- Manage Help Desk tickets in a timely manner
- Provide customer assistance
- Document customer interactions
- Run diagnostics to resolve customer reported issues
- Escalate issues to the next Tier with next level of difficulty
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved

**Qualifications/Experience**
- 2 to 3 years of experience with MS Outlook support, Office 365, MS Exchange, MS SharePoint, MS Office support, Windows 10, EMS, Intune
- 2 years' experience supporting Citrix environment.
- Experience supporting clients in MSP business
- Experience supporting backup platforms (Experience with Acronis/VEEAM are nice to have but not mandatory)
- Experience working as a customer support or any similar role that focuses on customer / client experience
- General knowledge of PowerShell and other scripting skills
- Must have an idea of the fundamental network protocols
- Microsoft Certified Systems Engineer required
- Detail oriented
- Flexibility to work a variety of shifts
- Excellent oral communication skills

Schedule:

- 8 hour shift