Level 2 Technical Support Representative

Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field.
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Quezon City.
Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
4 Full-Time position(s) available.
BASIC FUNCTIONS

TECH SUPPORT:
- will perform basic level troubleshooting of the POS system over the phone. If the problem cannot be fixed (or a temporary bypass or quick fix cannot be made), the case will be escalated. Will be handling Inbound and Outbound calls, collect incident data such as system logs, physical symptoms, actions prior to incidents, actions attempted to resolve / bypass incident, operational impact of incident. Emails will be supported by agents as well.

COMPETENCIES NEEDED:
• Excellent communication skills – must be able to
speak and write concisely
• Critical thinking
• Comprehension
• Analytical Skills
• Customer Service skills

QUALIFICATIONS:
Technical Support Agent (TSA2)
- At least 2 years of Desktop IT skills and operational experience.
- POS technical and operational experience is an advantage
- Good written and oral communication skills.